Ecommerce and CMS terms and conditions
Eligibility
a. There is no contract term on any ecommerce and CMS package but you must be
old enough to form a legally binding contract (i.e. be 18 years or older) and
you must be willing to provide us with 14 days notice if you wish to cancel
(failure to do so will mean you are liable for any fees generated in the 14 days
prior to your payment due date and any applicable late fees). To the extent
permitted by law, using our services indemnifies Osc Works from any liability
arising from activities undertaken by customers not meeting this eligibility
criteria.
Publisher and author of web site
a. It is your responsibility to ensure your web site(s) do not breach our
content terms and conditions or interfere with the server functions for other
users.
b. Osc Works does not endorse the content hosted by or activities performed by
you whilst using our services.
License and ownership
All Ozcart shopping cart software and CMS systems are provided as a hosted
solution only. It is not released to you as distributed
software. This means that what you are paying for is space on our PCI DSS
complaint servers, customisation of the front end to suit your business and
ongoing hosting and support. Hosting cannot be separated from the product
because it is part of the product bundle. You are not paying for the software or
assuming any rights at all to the software itself. You are using it behalf of
Osc Works. This means Osc Works provides access for our customers to your
website and its functionality in an Application Service Provider User
capacity. You as our customer license temporary rights to use the website via
the admin interface we provide but do not assume any ownership of the software
or status as the licensed application's "user". You own the copyright to content
created by you using the admin tools on our website. You do not own the site
design if this is created by us.
The software is not installed on computers owned by the licensee or at the
licensees' premises.
On this basis, Osc Works remains the owner of all technologies used under the
rights of those licenses, and on this basis the licensee is not entitled to or
able to receive a copy of the software and rights for the underlying
technologies, associated licenses, customisations and their code remains with
Osc Works. They are not transferred to you as the user of the website. Osc Works
customers are not entitled to any source code access. You as our customer access
the functionality remotely via the Internet through the admin panel provided in
your web browser. We strongly recommend the customer uses a broadband
connection. Logging into the ozCart shopping cart admin panel is deemed to be
acceptance of our terms.
Any logos or images you provide us do remain your property and copyright.
Domain names are licensed under Domain Name Requirements and are subject to
those rules, not these ones.
Content and Copyright
All products and services provided by Osc Works may only be used for lawful and
ethical purposes. This includes, but not limited to copyrighted material,
unethical or objectionable content, or material we judge to be threatening,
obscene or pornography. We do not allow pornographic sites. The customer agrees
not to host such material. We reserve the right to refuse service based on these
conditions, without notice.
Every site will include a copyright notice in the footer and link to Osc Works.
This reflects our intellectual property in design, installation and
configuration of your site. The notice cannot be changed, recoloured or removed
in any way by you.
While Osc Works will take reasonable care to ensure that designs are either
fully licensed or unique, you agree to indemnify Osc Works against any breach of
third party copyright or other intellectually property relating to any aspect of
the graphics and text in your site.
Payment and Pricing
The customer agrees to supply full payment for the services received from us, on
or before the time period during which such services are provided. Pending sites
will not be delivered back to customers if there are outstanding invoices. You
also agree that until and unless you notify us of your desire to cancel any or
all services received more than 14 days ahead of your next due date, those
services will be billed on a recurring basis. If you want to cancel your
account, you must follow our official cancellation procedure of submitting a
ticket or advising us in writing. We recommend the ticket system as there is
then clear proof of when your request was submitted.
Osc Works reserves the right to change the advertised price on products and
services and any other charges at any time. Existing customers will be notified
prior to any change in their billing cycle charges. Please note that the last
time existing customers' monthly prices were changed was in 2007 so historically
this has been a rare event.
Promotional prices advertised on our pre-sales pages are not available to existing customers unless explictly stated. Upgrades do not qualify for new package promotions unless explictly stated.
All goods and services purchased for which payment has not been received in
cleared funds, remains the property, internet property and intellectual property
of us.
Your account will not be created until funds have been received in full as
cleared funds. It is your responsibility to ensure we have received funds by the
due date to avoid suspension and/or termination of our products and services. If
you have made an over payment on your account and request a refund, you will
receive a refund, minus an administration charge set by us, to cover our
bank fees and company administration. We may remove any accounts for which
payment has not been received. We are happy to advise the current fee rate for
this at any time.
We reserve the right to change and refuse payment methods to clients at our sole
discretion. If payment is not received on due date, we will suspend your account
after a short grace period. Particular payment methods may be requested by Osc
Works for customers with a history of not paying their accounts on time.
We may manually fraud check any order at our discretion. All orders are screened by our third party fraud checking screening service and any orders identified as high risk by their service may require a manual identity verification consisting of you scanning and sending to us a copy of the front and back of the credit card used to purchase the subscription with us, and verification of your billing address. We are required to manually authenticate certain transactions as part of the agreement we have with our credit card company and bank and you are therefore bound by these terms and conditions as well. We may suspend an account while this is processed at our sole discretion, so you will need to provide this information promptly to minimise disruption to your website.
You can cancel your agreement with Osc Works by giving 14 days written notice.
If a payment falls within your notice period, payment it is still due in full
and is forfeited by the customer. Osc Works reserves the right to recover debts
that were due during this notice period and pass the costs of collection on to customers.
By signing up for a package subscription with Osc Works you authorise Osc Works to charge any
credit card you have placed on file (currently or as a last-resort placed on file previously) to make any payment that you owe,
on or after the due date until it is paid.
Late Payments (1) After payment is not received for a short grace period of at
least 2 business days, your website may be suspended or placed into pending
delete mode depending on your account history of late payments. Your account
with us may be closed at our discretion. (2) Late fees will apply to payments
not received on time. (3) A pending delete grace period will then apply at the
discretion of Osc Works based on your account history and previous contact we
have had with you. This normally ranges from 7-30 days. If you have not
contacted us at the end of this grace period and made an alternative
arrangement, and any attempts we make to contact you are unsuccessful, we will
assume your site is no longer required and it will be permanently deleted. (4)
Osc Works also reserves the right to refer your name to a debt collection agency
at this point to recover the outstanding invoice, at our discretion. (5) If an
account is closed by us for non payment, then reactivation is at the sole
discretion of Osc Works and reactivation fees apply if we agree to reactivate
the site. Note that when an account is closed, whether it can be reactivated
depends on whether the site is still in pending delete mode or whether it has
already been completely removed from the server it was on. The timing of when
pending delete sites are deleted depends on other server management factors such
as space, load and workload of server admins. (6) Further late payments received
from accounts that have been reactivated after being closed from non payment of
accounts will result in your account being closed instead of a grace period
applying. (7) Persistent late payments may result in your grace period being
significantly reduced or specific payment methods being requested. As of 1 July
2010, customers will have only one payment method available to them:
credit card/debit card. 6. Credit Card Payments and access from high risk
countries
If you have signed up using credit card your credit card will be debited for all
future Invoices. Our system generates an electronic invoice 7 days prior to your
package renewal date. You cannot cancel an invoice once it is generated.
We do not accept customers from countries at high risk of credit card fraud.
These include India, Russia, Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt,
Romania, Bulgaria, Mexico, Turkey, Pakistan, Malaysia, and Israel. If orders are
processed by our automated system they will be cancelled and the accounts
suspended.
Osc Works services are designed for Australian, UK and New Zealand businesses,
so access to websites from the above high risk countries has been blocked
server-wide on a geographic IP basis. This means that these countries will not
be able to access the front or administration section of your websites.
Manual card verification for international can take up to an additional 24-48
hours so international customers are urged to reply to their confirmation email
with this detail as soon as they purchase a site through the checkout.
Payment of monthly fees by bank transfer
We no longer accept this form of payment.
High risk countries
We do not accept customers from countries at high risk of credit card fraud and
may block traffic from these countries on any server without notice. These
include Indonesia, Russia, Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt,
Romania, Bulgaria, Mexico, Turkey, Russia, Pakistan, Malaysia, and Israel. If
orders are processed by our automated system they will be cancelled and the
accounts suspended. We may also decline customers from China or other countries
at our discretion.
Setup and completion time
Osc Works endeavours to complete websites as quickly as possible once we receive
all the information we require. For customers transferring domains from other
providers, setup time cannot commence until the domain has been transferred from
the third party registrar. This is outside of the control of Osc Works.
If Osc Works requires information from the customer, this will be collected
before work on the site will commence.
Customisations (paid or free) require additional time depending on the elements
requested. Customised sites usually require 4-6 business days to be completed.
Custom development work will be quoted separately.
Osc Works will communicate the likely completion time to each customer on a
case-by-case basis after the site is purchased.
Delivery
There is a seven calendar day discussion period following delivery of your
website for you to raise any issues or suggested changes. Unless otherwise
arranged with us after this seven day period has elapsed, your site is
considered approved and any further work will be quoted and charged to you.
We are not responsible for any content on your site, so once you receive your
welcome email it is your responsibility to use our knowledge base and to update
the content on your site.
As a store owner, it's your responsibility to check any work completed by us,
including the renewal of SSL Certificates when they become due (the annual
anniversary of the completion of your website). Websites will come with sample
products and sample content, which is standard practice in web design - usually
written in latin (e.g. ipsum lorem...). It is your responsibility to remove,
edit or update this content as Osc Works does not do work on site content unless
specifically engaged to do so. We will quote before completing any work on your
website.
Functionality and designs
By design not every base layout has every feature available on the front page,
even if a configuration option is available for it in admin (e.g. featured
products, new products). Therefore, if a feature is particularly important to
you, it is your responsibility to ask us about this before purchasing your
website. We can investigate and advise whether particular features are available
on a given package and in a given layout.
The 2-3 rounds of changes provided as part of the customisation to base design
process only include minor changes. A complete rework of a colour scheme or
image header may be subject to fee. Website customisation only includes
colour scheme and header images only. Changing the base design is not considered
a minor revision.
Please also note that dark layouts cannot be changed to light layouts and vice versa
(e.g. a black body centre cannot be changed to white, and a white centre cannot
be changed to black). If you are unsure about the colour scheme and what's possible
with a layout, then please contact us before we start work.
Even minor changes requested to the customisations of colour scheme and images
more than 7 days after the welcome email is sent will only be completed at our
discretion. See also the section Complaints, below, for more information.
Complaints
When purchasing a site, customers have 7 days from the handover date to raise
any issues with respect to elements and customisations agreed to at purchase
time. Any requests for changes not agreed to prior to purchase may incur
additional fees. Osc Works will repair faulty site components but does not offer
refunds, as per our refunds policy.
Australia Post Calculations (and other live calculators)
Customer's choosing to use Australia Post's Delivery Rate Calculator plug-in are
bound by the terms and conditions provided by Australia Post. A similar binding
applies to other live shipping data providers (e.g. Fastway, Smartsend,
Transdirect, TNT).
Live Calculators rely on third party servers which are not owned or operated by
Osc Works. We are not responsible for any downtime caused, inaccuracies, change
in calculation methods, network or performance issues caused by using these
third party servers.
Non-competitive declaration and agreement
Through purchasing a subscription to an Ozcart website, the customer declares
that they are not competing and will not compete with Osc Works given the
proprietary knowledge the customer is gaining access to of Osc Works product
concepts and software. The customer agrees not to compete with Osc Works
products in any way and will not develop (and have not developed) a competing
shopping cart software product or similar product to the range offered by Osc
Works.
Selling Your Website Business
a) Customers on version of ozCart earlier than version 1.2 (Customers pre 2006)
Owned outright sites: If you decide to sell your “owned outright” website and it
was created by Osc Works, free technical website support can not be passed on to
the new owners. Hosting support however is available free to them as long as
they are hosted with Osc Works. No other type of site support is now provided.
The old owners cannot make support requests on the new owners behalf and if Osc
Works becomes aware of a site sale without being notified, then the support
contract will be immediately cancelled and the site may be suspended. A fee will
also apply for change. See our admin fees and charges page for more information.
b). Customers on monthly ecommerce plans (Customers since 2006)
For customers on our new monthly ecommerce plans (ozCart 1.2 and above), there
is no additional support charge for the new owners, as monthly administration
support is included in your monthly fee - however the changeover fee applies.
For transfers of licensed user, there is no charge for a domain name transfer
but a change fee applies.
The change of ownership fee is $199.95 during the first 12 months after purchase
of a site from Osc Works, and $99.95 per sale thereafter. These fees are set to
prevent reselling of website licenses purchased from us. If Osc Works becomes
aware of a transfer without being notified the customer's site may be suspended.
c). Custom script work installed
If you sell your site and move to another provider, any custom script work that
you have purchased for your site is forfeit. If you transfer ownership to
another customer, those script changes stay with the site and transfer with it.
Welcome Email and Password Reset Fees
If you have lost your welcome email with your login details and welcome
information you may request to have it resent up to 3 times. Any further request
will be charged an admin fee of $10 per copy. Please backup your welcome email
to a disk or print it and keep it in a safe place.
Website Support - Ecommerce customers
Monthly support is provided via our email ticket system. Help covers problems
relating to your administration settings, setup of email accounts. Support does
not include custom script changes, add-on modules or testing of your website.
Should you require additional services or products fees will apply.
Please note that support is not offered by telephone - our knowledgebase and email ticket system are the only support methods we offer.
Administration bug fixes requiring script or style sheet changes, and the
additional paid services referred to in the paragraph above will only be
completed during business hours, Monday to Friday.
Any script changes made to the website by the client that cause errors are not
covered under support. It is the clients responsibility to rectify these errors.
It is the responsibility of customers to keep track of changes they make to
administration settings. Any support request needs to include details of changes
made to administration (and screenshots if possible) in order for Osc Works to
replicate the problem and provide assistance. Without this information,
additional charges at out standard hourly rate may be applied to investigate the
problem or the site database may need to be reset to the last available backup,
causing the loss of all data. An administration charge will also apply.
Website Support - CMS (Non Ecommerce) Content Website customers
Your monthly payments cover web hosting support only. Administrative support is
provided as a free additional service from Osc Works. CMS support covers help
for administration settings, setup of email accounts.
If additional modules ore components are installed into CMS by Osc Works on
behalf customers, then these are also covered in monthly support. If customers
do their own installations of additional modules and components into their
administration backend, then it is the client's responsibility to rectify any
errors that result from these.
It is the responsibility of customers to keep track of changes they make to
administration settings. Any support request needs to include details of changes
made to administration (and screenshots if possible) in order for Osc Works to
replicate the problem and provide assistance. Without this information,
additional charges at out standard hourly rate may be applied to investigate the
problem or the site database may need to be reset causing the loss of all data
and an administration charge applying to the restoration of data.
You must give us 14 days notice in writing if you wish to cancel your support
with us.
Add languages
Features that require script changes to template files (e.g. adding language
options) may be completed by submitting a ticket to Osc Works but admin fees may
apply at our discretion. We will quote work before completing it. There is a
change language facility in admin for you to provide your own product
translations.
Site management and access
Ecommerce and CMS websites purchased from us will be hosted and managed at the
file-level by Osc Works. This means these sites do not include FTP access, but
customers can request an optional FTP image-access account to upload custom
product images to their site. We do not allow third party businesses doing work
for you to add their own links to the footer of your website but you can add
them yourself into sideboxes. We do not install third party applications into
your website that are not provided by us, even if they are based on the
oscommerce and zen cart platforms.
We have a policy where we will attempt to fix all bug related issues in your
site that affect the functionality of your website as it was described in our
Ecommerce Features page on the date of your purchase. We do not provide
automatic or free upgrades to new features added to ozCart after you have
purchased but will apply security and bug fixes to your site resolved after
purchase at no cost. Any changes to items that are part of the base design and
not manageable from admin (e.g. font sizes & appearance, shading, text effects,
multimedia, wording changes to sideboxes or emails, report printouts, additional
statistics etc) will be charged for on the basis of time and complexity at the
discretion of Osc Works. No work will be undertaken without providing a quote in
advance and accepting your agreement.
Contacting you
In the event that there is an issue with your billing account (other than your
account being overdue), we will only attempt to contact you by telephone to
discuss it if you have a landline telephone number loaded on your account and at
our discretion. As stated above, over due accounts are not followed up by phone
and are suspended after a grace period determined by us. it is your
responsibility to check your emails around the monthly anniversary of your
purchase date to ensure that your payment goes through okay. You also need to
provide a landline telephone number in your billing contact details either when
you sign up or by logging into your account and updating your phone number
details. As a matter of policy Osc Works does not normally call mobile numbers
when contacting customers.
Support and Administrative Disaster recovery
Please do not modify settings in your store unless you are sure of what you are
doing. Please also keep a log, as you need to inform us of any changes you make
if you put in a support ticket so we can recreate the problem. Troubleshooting
without any information about the changes made may be liable to additional
charges over and above your regular payments to Osc Works. If you have a
specific question, please search our extensive knowledge base. If you are still
not sure, put in a support ticket before making any changes.
If your store files are damaged Osc Works may restore your site from backup but
this backup may be up to 48 hours old and all products will be removed. An
administration charge will apply.
Private SSL Certificates
Customers may choose to purchase an SSL certificate from us at the end of their
free 12 month period (where relevant). These certificates are only available for
12-months at a time and must be re-ordered on an annual basis by the customer.
Osc Works may change the SSL certificate issuer upon renewal without notice.
Customers may be required to provide additional information to meet the terms
and conditions of the Certificate issuer. We will not install SSL Certificates
issued by other providers.
Cancellation
i. You can cancel your agreement with Osc Works by giving 14 days notice in
writing via our ticket system or an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. If a
payment for your site falls within your notice period, payment it is still due
and is forfeited by the customer in full. You may not take your site to another
provider.
ii. If a customer cancels or is cancelled by Osc Works for breach of terms and
conditions, any remaining monthly, quarterly or yearly payment will be forfeited
in full.
iii. We reserve the right to forward your details to a collection agency if you
cancel your account and do not pay any outstanding or generated bills in the 14
day notice period.
Transferring your website to another provider
i. Upon cancellation, Osc works reserves the right to delete from its servers
any and all information relating to the customer's site. Osc Works will return
to the customer information about any orders, mailing lists and static content
pages. If customers have a copy of ozCart CVS Product Uploader they can export
their product list themselves during their notice period. Osc Works remains the
owner of the software and graphics under this license so this will not be
provided to you under any circumstances, even for a fee. Ecommerce websites
cannot be transferred to another provider.
ii. Customers wanting a copy of product information after the 14 day period of
notice and account termination will be required to make this request within 30
days of termination and pay a transfer fee of $69.95AUD to cover the costs of
extraction. They will receive this product information in MySQL or Microsoft
Excel format (at the discretion of Osc Works) unless they had previously
purchased ozCart CVS Product Uploader. We can not guarantee that your site will
be kept for 30 days as this is at our discretion.
iii. Customers wanting a copy of product images (uploaded to the FTP image
folder) after account termination will be required to make this request within 7
days of termination and pay an administration fee of $69.95AUD. The contents of
the image folder will be provided in ZIP format. We cannot guarantee that your
site will be kept for 7 days as this is at our discretion.
iv. No other files will be provided. As per the ownership license clauses stated
above, ownership of a website from Osc Works remains with Osc Works and is
provided to customers only on an Application Service Provider (ASP) basis.
Demonstration ozCart site
Our ozCart demonstration site has been loaded with a number of add-on modules to
demonstrate the flexibility and potential of an online store. Not all of these
modules are available in a standard installation. The add-on modules are noted
in the 'add ons' page on the demonstration site. A full list of features
available in the standard, uncustomised store is available on our Ecommerce
page.
We request that customers do not use the demonstration site to test features of
their own stores as this limits the opportunity for new customers.
Layouts and web designs
i. Once a web design base layout has been chosen, another one cannot be selected
without paying a changeover fee which depends on the design they have chosen -
additional costs may apply if you have chosen customisation. This covers the
administration and licensing cost of selecting a new template, and staff time.
ii. From time to time a template may not be available for technical reasons. If
so, Osc Works will advise you and another template can be chosen. n.
iii. Customisation includes style sheet and graphics edits only. This means
customisation excludes Flash animations, scripting changes, changes to the
graphics of icon buttons or adding written content.
iv. Content pages are not added by Osc Works - customers make this change
themselves in the administration section of the site.
v. Changes requested to the templates may require us to re-engage the original
designers. Templates in the professional collection are licensed to us from
third parties and changes may be charged for. We will on-charge these to
customers when changes are requested that cannot be made by us. We will provide
quotes before undertaking such work. These changes include significant changes
to stylesheets, colours or fonts.
vi. It is the customer's responsibility to test that they are happy with a
layout design on installation. We will configure it as is, but will attempt to
accommodate minor changes wherever possible. As per (v) above, major changes may
require us to request changes from the original designers - especially major
changes which could affect the terms of our license of the design with them. We
will provide quotes for changes that require programming code.
vii. Some based designs are only available on the Platinum Ecommerce plan and
may be professionally licensed. The Starter and Advanced Ecommerce Plans offer
Standard only templates. The license to professional templates is owned by Osc
Works who purchase it on behalf of each customer.
viii. If customers provide their own images for the header, own logos, or we
agree with them to provide their own header designs, images must be provided in
a layered Photoshop PSD or Adobe Illustrator (vector) format. Osc Works does not
provide free image manipulation or resolution improvement services so provision
of graphics in an usable format is your responsibility. If you provide images in
JPG or transparent PNG format they must be high quality or else your site design
will suffer. If you wish to get a quote for graphic design services or have any
questions about this condition, please let us know.
ix. If you request the use of a font that is commercially licensed, it is your
responsibility to either provide the fonts to us with a valid license (in a
format appropriate for use by us), or to agree to us to purchase these fonts on
your behalf and charge them to you.
ix. All web designs remain the copyright of Osc Works.
Issues and errors in template designs or functionality
Osc Works takes every care in building a site from a layout that you chose to
ensure that errors in the site design are fixed wherever possible. However,
errors that are present in the layout chosen may not be able to be fixed for
free if the errors are already present in the base images that are displayed on
our website. We will fix any such issues (e.g. flush alignment, spacing) at our
discretion. It is up to customers to ask us about their template/layout before
purchasing if they have any questions. All issues raised more than seven days
after the completion of a website will be subject to an administration fee.
Where a bug is discovered (no software is perfect) we will do our best to
resolve the issue as promptly as possible and apply a fix to your site. It is
your responsibility to provide as much information as you can about bugs and
attempt to resolve an issue yourself to confirm it's a bug before contacting us.
Change domain name for e-commerce site after purchase
If a customer purchases an e-commerce or CMS site and wishes to change the
domain name of the site after purchase, fees will apply and will be quoted based
on your situation.
Upgrading Plans
If a customer exceeds their bandwidth or disk space usage their site will be
suspended trading until either the disk space is reduced or an upgrade is
purchased. Package upgrades may be the only way to achieve this as just space or
bandwidth increases are only available on some packages.
Only upgrades are possible. To choose a lower plan, the customer must cancel
their existing site and purchase a new one on the lower plan, paying any
applicable setup costs for the new plan. An administration charge may also apply
for transferring files to the new site on the lower plan.
Customers who upgrade to the Platinum package do not get a PSD of the site
template or a new site template as this information is copyright Osc Works and
not transferrable to you.
Payment gateways for credit cards
Using a payment gateway module means you are bound to the terms and conditions
of that payment gateway provider. In some cases this may require purchasing
additional plug-ins from Osc Works, such as an SSL Certificate, for compliance.
Requests for additional plugins for payment gateway providers will be considered
custom script changes and only provided at an additional cost to the customer
requesting them.
Test customers from Osc Works
A test customer is created in every new store by Osc Works. This customer is
used by Osc Works if we have to log into your site for troubleshooting. If you
delete this customer you may not be able to receive technical support without
setting one up for us.
Server Time
Your website will be set to the server time which is Australian Eastern Time
(equivalent in winter to GMT+10).
Underlying technologies for eCommerce and CMS-based sites
Depending on a customer's requirements Osc Works may employ a variety of backend
technologies to deliver those requirements. These may include open-source
technologies, if required, at the sole discretion of Osc Works.
In all cases Osc Works is the licensed owner of those open source technologies
and all open source technology rights lie with Osc Works and not you as the
administration user of the installed products. This means the rights to any
underlying technologies remain with Osc Works and are not transferred to our
customer (the licensee). This means Osc Works customers are users of the
software at the discretion of Osc Works and are not entitled to access a copy of
the software, source code, customisations, development rights on it or any file
level access.
ozCart solutions are based on a hybrid of the open-source solutions oscommerce
and zen cart, and code from other php based technologies self created and
implemented as required.
Logo Designs
Where a custom logo is developed, Osc Works takes every reasonable care to
provide high quality logos that meet customers business needs and do not
infringe on third party intellectual property rights. However, we make no
guarantee that any logo can be registered as a trade mark and does not infringe
on any such rights. You agree that we are not responsible for any infringement
of copyrights. It is your responsibility to ensure such infringement has not
occurred.
Portfolio, Competitions and Awards
Osc Works may choose enter a customer's website in any web design or web
business awards. Osc Works will usually advise the customer of this situation,
but may enter these sites without prior notification at the discretion of Osc
Works.
Uptime and Security Upgrades
The uptime of the server is defined as the reported uptime from the operating
system of the server minus scheduled maintenance which may differ from the
uptime reported by individual services. Our uptime counter does not include any
forced maintenance for critical server-wide security updates.
Testing, server moves, errors and error reporting
We do our upmost to provide the best combination of shopping cart software and
service that we can but do not warrant that ozCart Shopping Cart Software will
operate in situations other than what they were designed for or that its
operation will cover every possible business scenario, be uninterrupted or
error-free.
By purchasing a license from us, you agree to test the basic operation your
shopping cart's checkout process before accepting customer payments and report
any errors to us promptly. We will not be held responsible for any errors or
downtime in your site or the consequences of those errors, but as per our
obligations under Australian law (and our own pride in our product) we will do
our upmost to fix reported errors as promptly as possible or provide workarounds
for you.
Components that were not developed by us may also be subject to error and to
provide fixes it may require us to consult with third parties. This means there
is no promise of turnaround times on bugfixes. All issues reported are
priortised based on their materiality in affecting the checkout process of your
store and the highest priority issues will be addressed by us first. The
prioritisation of support requests is at our discretion.
From time to time the hardware your website operates on may become insufficient
for your traffic profile and we may move you to another server. If your domain
name is not with us you will need to change your nameservers at your domain
provider to point to the new servers. This will involve downtime while the
servers on the Internet update their details and in the worst case scenario can
take up to 48 hours to take effect. This is completely outside our control.
Unless the move is absolutely necessary due to hardware or downtime issues, we
will make these changes at the times of the year when servers are at their
quietest. It is your responsibility to monitor emails from us as notifications
about these changes will ONLY be sent by email to the email address you have on
file in our billing system. Any follow ups are at our discretion.
We will not be held responsible for loss of data or traffic due to these changes
as it is your responsibility to make the changes to nameservers when we request
them to be made.
Given the above conditions, you accept that you will report errors promptly and
politely, and that Osc Works will not be held responsible for loss of revenue,
profits, goodwill, data or traffic loss which arises out of or in connection
with Osc Works Software, whether or not we have been advised of the possibility
of such loss. Osc Works understands that where errors occur you will be
frustrated but does not tolerate the use of abusive or aggressive language in
reporting errors.
Please also see the separate section about Support conditions as above.
Search engine indexing
We submit your site to the search engines when created, and on some packages may
resubmit to search engines but there is no guarantee of rankings or indexing of
your site in search engines as these factors are outside of our control. If you
want your business to succeed, it is your responsibility to market and promote
your site, as well as build links from credible and relevant websites and
directories.
Although this is no longer offered to new customers the features of our Platinum
Priviledges packages will still be available for those customers.
Termination for inappropriate use
We operate a zero tolerance policy for inappropriate use of our servers for
hacking, spamming or criminal business practices. In these situations, your
account will be terminated by us without notice and any outstanding money for
the remaining service in the billing period forfeit. Inappropriate use includes
attempted hacking under the guise of "security testing" of our servers by you or
a nominated third party without our express written permission in advance. Our
servers are security tested for PCI DSS (Visa/MasterCard) security compliance by
our nominated third party tester, and unless we give you our express permission,
this is the only authorised security scanning that we allow on our servers. All
other intrusion attempts will be treated as hacking.
Osc Works and Other Businesses
Osc Works may manage other shopping cart related businesses or online shops in
competition with some of our customers websites. Where this is the case, we
declare as part of this agreement with you, that Osc Works does not use the same
technology as is offered to you to do this, and operates its businesses
ethically in the spirit of fair competition. That means, just like we don't
share your business information with our other customers, we don't share it with
Osc Works members running any competitive businesses either. No private or
commercially sensitive information about or obtained from your business, traffic
profile or activity is reviewed or used by Osc Works or its related businesses
for the purposes of competitive activities. Furthermore, technical information
from the server is only used by server managers or support staff for the
purposes of providing you the best possible service for your online shop, not
for competition.
Ozcart®
Ozcart is a registered trademark of Osc Works and all rights are reserved by us.