For design questions see our Ozcart Lite FAQs or Ozcart Pro FAQs

What Makes Ozcart Different?

• Custom Store Designs - pro and lite design options to suit your budget
• Many Australian payment and shipping modules supported
• Online store designed for your business with your choice of colour scheme and professional graphics
• Hosting is included so you get a unique hosted ecommerce website - let us worry about the technology
• High performance PCI hosting
• We address software bugs that are reported
• Low monthly prices
• Generous disk space and traffic limits
• We are based in Australia
• We pre-configure your online store for Australia
• No contracts, cancel anytime with more than 7-days notice
• Search engine friendly
• Free SEO reports delivered via email every month
• Marketing reports/graphs
• Many other Australian ecommerce features
  

Is my website's data secure?

Yes, Ozcart is hosted on PCI compliant servers in a world-class that undergo regular security checks. Your website is also 128/256bit encrypted with SSL. Security is something we take very seriously. We are audited by the highly respected Comodo, an internationally accredited security trust provider

What payment methods do you accept?

For your account with us, we accept Visa and Mastercard when paying for Ozcart subscriptions. For your store, you can accept any card that your payment gateway provider (e.g. ANZ eGate, eWay) allows

What does the monthly fee cover?

Ozcart hosted ecommerce is a subscription service, so your monthly fee covers your monthly hosting fee and unlimited access to Australian support, available 7 days a week, 365 days a year.

What types of support do you offer?

Support for your website is offered by Australians in Australia, 7-days-a-week, every day of the year (INCLUDING public holidays). We have three types of online support methods: a comprehensive user guide, a knowledgebase with questions/answers and tutorials, and an email ticket system where you can have your specific questions answered by email by a real person. We don't have telephone support - our phone number is for sales enquiries only.

Can I backup my website

Your website is automatically fully backed up daily. Daily backups are stored off-site for extra protection. This includes your products, orders etc. Daily backups are kept for 7 days. To have a backup restored you need to submit a support ticket.

What type of products can I sell?

You can sell physical products such as clothing, electronics, car parts, shoes etc or you can sell downloadable products such as eBooks and software.

Do you have contracts?

No, we do not have any contracts. To cancel your Ozcart plan you only need to give us more than 7 days written notice.

Can I have my website installed without going live?

Yes, this is a popular option for customers who have a lot of products they would like to add to their website and do not want to go live straight away. What we do is build your website on an IP address instead of the domain name so you can use and test it. Once you are ready to go live simply submit a support ticket and our support staff will make your website live on the domain name.

Can I use a Sub Domain?

Yes, You can choose to have a sub-domain like shop.yourdomain.com.au. Many customers choose this option if they currently have a website on the root of their website with another provider. A Sub-domain can be setup for ozcart so it does not interrupt your current website.

Can I use my own domain name?

Yes, you can use your own domain name. When you go through the checkout to buy Ozcart you will given the option to Buy a new domain, transfer from another provider or point your domain name servers to your new website and keep the domain with the current domain register.

Does Ozcart include SSL?

Yes, we include the first 12 months for FREE with your ozcart plan. SSL is then $89 p/year gst included for renewals.

Do I need a merchant account?

No, You not have to have a merchant account to get started selling online with Ozcart. You can offer payments through PayPal, Paymate, Money Orders or bank transfers. If you have a merchant account you can offer credit card payments and the money is then paid directly into your bank account.

What Payment Gateways does Ozcart accept?

Please see our Payment Gateways page.

Do I get email accounts with Ozcart?

Yes, all Ozcart plans include unlimited email accounts. You have access to webmail and you can also setup them up locally in your email program.

Do you have a demo I can try?

Yes, we offer a fully-functional online demo which you can use to test drive Ozcart and see if it's right for you. Click here to request access to the demo now.

Do you offer refunds?

We do not offer refunds. We offer a fully featured demo that you try before you buy.

Can I add other Languages to my store?

Yes you can add other languages to your website. You can simply create new languages in the control panel and customers can select the language on the front-end of the store. Currently Languages is for product titles and description.

What happens if I later want to close my account?

The shopping cart itself and the web design on it (including any stock photography used or styling of your business name using text) are owned by us so cannot be transferred to another provider or hosting environment. However, you can export your orders, customers and products using the built in tools in your store admin. You can then import that into your new shopping cart system. There are no contracts on Ozcart hosted ecommerce solutions, but you do need to make sure that any bills that have been generated by the system are fully paid before you can cancel. You cannot cancel an account with an outstanding invoice in the system. So make sure you tell us early enough or you will end up paying an unnecessary extra payment.