What types of Support do you offer?

Support for your website is offered by Australians via email in Australia, 7-days-a-week, every day of the year (INCLUDING public holidays).

We have three types of online support methods: a knowledgebase with questions/answers and tutorials which we add to on a regular basis, and an online/email ticket system where you can have your specific questions answered by email by a real person. We don’t have telephone support – our phone is used for sales enquiries only. We do not provide specific help with the live theme Editor to tell you how to achieve a look you want to achieve, but can answer basic questions about its functionality and at our discretion provide assistance on a best-efforts basis.

in About Us